Customer Service

NCBJ pays keen attention to efficiency combined with a commitment to excellence, a well trained team and a cadre of the most competent auditors. This has earned NCBJ an enviable reputation for efficiency and superior customer service. Our customers consistently indicate a high level of satisfaction with our auditing services and executive development programmes as proven by the results of our market surveys.

Testimonials - What Our Customers Say About Us.

National Health Fund

The National Health Fund, an ISO 9001 certified organization since 2005, transferred its certification to the National Certification Body of Jamaica (NCBJ) in 2010 and has found the quality of services offered to be exceptional. We consider their auditors to be very professional and extremely knowledgeable of the ISO 9001 International Standard requirements. They also provided value-added feedback after each audit, which assisted with the continual improvement of our processes.

Obtaining ISO 9001 certification has resulted in a robust Quality Management System which focuses primarily on the needs of our customers, thereby improving the overall quality of service and increasing customer satisfaction.
The National Health Fund is pleased to be associated with NCBJ and would highly recommend their services to any company seeking ISO 9001:2008 certification. Our experiences with the entire team have been a very positive one and we look forward to a long and prosperous relationship with them.

Corrpak Ja. Ltd.

"Practical benefits of implementing ISO 9001:2008 at Corrpak:

The implementation of this management system has provided a disciplined foundation on which to build our business. At Corrpak, we now have well defined and documented procedures to improve the consistency of our output and we consistently measure the quality of our output.

Whenever defects are identified, corrective actions are taken; defects are caught earlier and corrected at lower costs; defect rates have decreased; and documented procedures make it easier for the incorporation of new employees into our operations. It has also streamlined our reporting functions which allow for shared information. This shared information and our internal audit activities allow us to continually monitor and evaluate the effectiveness of our processes and to make adjustments or changes towards continued improvements.There is also the competitive advantage of our customers knowing that our operations are certified to an international standard.

Advantages of being certified by the NCBJ

The main advantage of being certified by a local entity is their accessibility whenever we need guidance. Because they are aware of the dynamics of the economy and culture in which we operate, they are better equipped to advise us, albeit within the requirements of the international standard. There is also the cost advantage of paying for this service in local currency, especially for us as a small company”.

Feedback

If you have any queries or complaints, we would like to hear from you. Our complaints handling and appeal processes are transparent and we want to ensure that we provide our clients with the highest level of customer satisfaction.

Customer satisfaction procedure

Customer Complaint and Appeals Form